Module 1 Objectives:
- Quality Gurus:
- know the major contributions of Deming, what is meant by profound
knowledge, the 14 points and areas of controversy among U.S. managers, and
the 7 deadly sins
- know the three aspects of Juran's trilogy and how his philosophy for
improvement differed from that of Deming
- what are the major theoretical contributions of Kaoru Ishikawa
- know the major contribution of Crosby, his emphasis on motivation, and
his concept of absolutes
- know the 3 primary contributions of Feigenbaum and his 3 steps to
- how did Harrington's focus differ from that of the other quality
management leaders, know the 5 step process for quality improvement
- know what is meant by the Taguchi loss function and what is meant by
- Quality Standards and Awards
- know the seven categories of the Baldridge criterion and what is needed
- what is the history of the Deming award, how does it differ from
- what is the purpose of ISO 9000:2000 certification
- Leaders and Strategy
- know the difference between effectiveness and efficiency
- know the 5 critical elements for managing complex change
- know the leading practices for leaders
- be able to identify and discuss the primary dimensions of leadership
- know the components of strategy
- know what is meant by SWOT analysis; how does it fit into the strategic
- be able to describe the foced choice model for strategic planning
- given appropriate numbers, be able to compute appraisal and prevention cost ratios and suggest some strategies for improvement
- know what is meant by policy deployment and "catchball"
- Voice of the Customer
- be able to describe Noriaki Kano's satisfiers, dissatisfiers, and exciters
- be able to list some of the active/passive methods for obtaining customer input
- be able to list/discuss best principles (practices) in obtaining the voice of the customer
- be able to describe the steps of the benchmarking process
- be able to discuss what is meant by quality function deployment
Module 2 Objectives:
B e able to describe the process associated with quality function
Be able to describe the steps for the benchmarking process; know the
pros and cons for benchmarking.
Be able to briefly describe the Deming funnel experiment; know how
each of the 4 rules relate to different management practices.
Be able to describe what is meant by poka yoke and be able to give an
Be able to describe each of the Magnificent 7 tools for managing
cause and effect diagrams,
Be able to describe the following management tools for quality
Process Decision Program chart
Activity Network diagram
Be able to describe force field analysis (radar chart).
Be able to describe what is meant by Jidoka; be able to give an
example of an andon board.
Given a process mean, standard deviation, and specification limits, be able
to determine the process capability.
be able to use a control chart to determine special causes of variation
and shifts in common cause variation
understand and be able to use sensitizing rules for detecting
our-of-control patterns (shifts in the process).
know when to use X-bar/R charts, X-bar/S charts, and Q-sum charts
given summary data for a data set, be able to determine upper and lower
control limits for an X-bar chart, and R chart, and/or an S chart.
Module 3 Objectives:
- Given summary information be able to compute the mean time between failures (MTBF) or mean time to failure (MTTF).
- Given a simple components chart (parallel or series) be able to compute the reliability of the overall system.
- Be able to list and discuss the primary steps of the six sigma process.
- Given a specific loss for a measurement x, be able to estimate the constant
for Taguchi's loss function.
- Given the parameters for Taguchi's loss function, be able to compute the
expected loss for a given process.
- Control Charts
- given summary data for nonconforming data, be able to determine the
center line and upper and lower control limits for a p chart or np chart.
- given summary data for nonconforming data with varying sample sizes, be
able to determine the upper and lower control limits for a specific sample.
- given summary data for the number of defects in samples, be able to
determine the center line and upper and lower control limits for a C chart.
- given summary data for the number of defects in samples of varying
sample sizes, be able to determine the upper and lower specification limit
for a specific sample.
- given a scenario for a process and a sampling plan, be able to recommend
an appropriate control chart for the process.