Course Objectives

Module 1 Objectives
Module 2 Objectives
Module 3 Objectives

Module 1 Objectives:

Module 2 Objectives:

    Customer Focus

                Be able to describe the process associated with quality function deployment.

                    Be able to describe the steps for the benchmarking process; know the pros and cons for benchmarking.

                    Be able to briefly describe the Deming funnel experiment; know how each of the 4 rules relate to different management practices.

                    Be able to describe what is meant by poka yoke and be able to give an example.


    Quality Tools

                    Be able to describe each of the Magnificent 7 tools for managing quality;

                                    process maps,

                                    check sheets,


                                    pareto analysis,

                                    cause and effect diagrams,

                                    scatter plots,

                                    control charts.

                    Be able to describe the following management tools for quality improvement;

                                    Affinity diagrams

                                    Interrelationship Digraph

                                    Tree diagram

                                    Matrix diagram

                                    Process Decision Program chart

                                    Activity Network diagram

                    Be able to describe force field analysis (radar chart).

                    Be able to describe what is meant by Jidoka; be able to give an example of an andon board.

Given a process mean, standard deviation, and specification limits, be able to determine the process capability.

Control Charts
          be able to use a control chart to determine special causes of variation and shifts in common cause variation
          understand and be able to use sensitizing rules for detecting our-of-control patterns (shifts in the process).
          know when to use X-bar/R charts, X-bar/S charts, and Q-sum charts
          given summary data for a data set, be able to determine upper and lower control limits for an X-bar chart, and R chart, and/or an S chart.

Module 3 Objectives: